Frequently Asked Questions
Everything you need to know about shopping with The Botanics Shop at RBGE.
What are your standard delivery times and costs?
We offer standard UK shipping which typically takes 3-5 working days. International shipping times vary by destination. Shipping costs are calculated at checkout based on the weight and size of your order.
What is your return policy for online orders?
We accept returns within 30 days of receipt, provided items are in their original, unused condition. Please note that perishable goods such as live plants and certain hygiene-related products are non-returnable unless faulty.
Are the products in your shop ethically sourced?
Yes, we prioritize sustainability and ethical sourcing. Many of our products are inspired by the Royal Botanic Garden Edinburgh's collections and are produced by local artisans or suppliers who meet our environmental standards.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to many countries worldwide. However, please be aware that certain items, such as seeds or botanical specimens, may be subject to customs restrictions depending on your local regulations.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.